At Dahabi Hotels, we are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our hotels, websites, mobile applications, and related services.

1. Information We Collect

We collect personal information to provide superior hospitality experiences and enhance our services. The types of data we may collect include:

• Personal details: name, gender, date of birth, nationality, and identification documents.

• Contact details: email address, phone number, and postal address.

• Booking information: room preferences, check-in/check-out dates, travel plans, and loyalty details.

• Payment information: credit/debit card details, billing address, and transaction records.

• Online data: IP address, browser type, operating system, cookies, and browsing behavior on our website.

• Guest preferences: dietary restrictions, special requests, or service feedback.

We collect information directly from you, through our website or mobile app, during check-in, over the phone, or via authorized travel partners.

2. How We Use Your Information

Your information helps us deliver personalized and seamless experiences, including:

• Managing reservations, check-ins, and guest services

• Processing payments and issuing invoices

• Responding to inquiries, requests, or complaints

• Customizing your stay with preferred amenities and offers

• Conducting internal audits, analytics, and service improvements

• Sending confirmations, pre-arrival information, and promotional communications (where permitted)

• Complying with legal, regulatory, or security requirements

3. Legal Basis for Processing

We process your information only when permitted by law, including:

• To fulfill a booking or service contract

• To comply with legal obligations

• To serve legitimate business interests such as improving operations and customer service

• Based on your explicit consent, when required (e.g., for marketing communications)

4. Information Sharing and Disclosure

Dahabi Hotels does not sell guest information. However, we may share limited data with:

• Affiliated hotels and partners for coordinated bookings and loyalty benefits

• Third-party service providers (e.g., payment processors, IT vendors, transport providers) bound by confidentiality agreements

• Regulatory or legal authorities when required by law

All partners and vendors are carefully selected and contractually obliged to protect your information.

5. International Transfers

If you book with Dahabi Hotels from outside India, your information may be transferred to and processed in India or other jurisdictions. We ensure adequate safeguards and compliance with applicable data-protection laws for such transfers.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations, accounting, or audit requirements.

7. Data Security

We employ robust security measures including firewalls, encryption, secure networks, and limited employee access to protect your information from unauthorized use, loss, or disclosure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing communications

• Request a copy of your stored data

• Object to certain data-processing activities

Requests can be made by emailing us at privacy@dahabihotels.com or info@dahabihotels.com.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site performance, and deliver relevant offers. You may disable cookies through your browser settings, though some website features may not function optimally.

10. Marketing Communications

With your consent, we may send updates, exclusive offers, or newsletters. You can unsubscribe anytime by following the “unsubscribe” link in our emails or by contacting us directly.

11. Children’s Privacy

Dahabi Hotels does not knowingly collect personal data from children under 18 without parental consent. If you believe a minor has provided personal information, please contact us for immediate removal.

12. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law or business practices. Updates will be posted on our website with a new effective date.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data-handling practices, please contact:

Dahabi Hotels – Data Protection Officer
Email: privacy@dahabihotels.com
Website: www.dahabihotels.com